Training and Quality Manager (Saudi only)

المصدر: kempinski.pinpointhq.com · قد تتغير إتاحة الوظيفة على موقع الشركة.

تفاصيل الوظيفة

Training needs analysis, annual training planning and programme delivery Quality assurance, service audits and brand standards compliance Guest feedback analysis, root cause analysis and continuous improvement Stakeholder communication, presentation skills and budget management Key Responsibilities RESPONSIBILITIES: Develop and implement the annual training plan based on operational needs, audit findings and guest feedback. Deliver orientation, service culture and skills training; coach departmental trainers and maintain training records. Coordinate internal quality audits and brand assessments, monitor service standards and report findings to management. Analyse guest satisfaction results and recurring complaints; agree corrective actions with department heads and track completion. Lead quality improvement meetings and verify that corrective actions improve the guest experience. Monitor training participation, learning outcomes and quality indicators; provide regular reports and manage the training budget. Skills, Knowledge and Expertise A minimum of five (5) years of hospitality experience, including a supervisory or managerial role. Experience in training and quality assurance within a luxury hotel, including service audits and brand standards. Experience analyzing guest feedback, managing corrective action plans and evaluating training effectiveness. TECHNICAL COMPETENCIES: Tools and methods for quality assurance and training: Proficient in Microsoft Office, including Excel reporting and PowerPoint Ability to use learning management systems and guest feedback platforms Ability to design training programmes, audit checklists and quality performance reports