مدير سعة تقنية المعلوماتIT Capacity Manager

We are looking for an IT Capacity Manager to establish and maintain an integrated view of IT capacity across workforce, infrastructure, software licenses, cloud services, and Managed Services.  You will ensure that current and future capacity requirements are understood before new technology commitments are made. The role combines capacity baselining, forecasting, demand validation, and optimization to identify constraints early and enable informed prioritization, sourcing, and investment decisions.  Working closely with the Business and Internal IT Demand Managers, Service Leads, Infrastructure and Application teams, IT Finance, Procurement, HR, and external service providers, you will coordinate capacity information across the IT organization and translate it into clear management recommendations.  Key Responsibilities:  Capacity Baseline   Establish and maintain a consolidated view of total, allocated, committed, and available capacity across workforce, infrastructure, software licenses, cloud services, and Managed Services   Maintain visibility of available IT workforce capacity and critical skills required for capacity planning   Define consistent capacity units, data standards, ownership, and update cycles   Consolidate and validate capacity information from relevant teams, systems of record, the Configuration Management Database, and external service providers  Capacity Forecasting:   Translate the business and IT demand pipeline into short-, medium-, and long-term capacity requirements   Develop capacity forecasts and scenarios for projects, transformation programs, technology roadmaps, and ongoing operations   Incorporate utilization trends, infrastructure thresholds, lead times, lifecycle events, contractual commitments, and critical skill requirements   Provide capacity insights as input to budgeting, sourcing, quarterly re-planning, and the annual operating plan  Demand Capacity Validation:   Perform and document capacity pre-checks for business and internal IT demand ahead of each prioritization cycle   Compare capacity requirements against current availability and forecast commitments   Identify capacity shortfalls, dependencies, sourcing requirements, and lead-time implications   Provide options to support prioritization and escalate unresolved capacity conflicts to the relevant decision-making forums  Capacity Optimization & Performance:   Monitor capacity utilization, forecast accuracy, data quality, and capacity constraints   Coordinate regular capacity reviews with Service Leads, capacity owners, and Managed Service Providers   Coordinate with IT Asset Management to incorporate software license entitlements, consumption, and compliance risks into capacity planning.  Recommend and coordinate the reallocation, scaling, sourcing, consolidation, or decommissioning of capacity   Produce capacity dashboards and decision-oriented management recommendations   Lead quarterly capacity re-planning, including backlog review and adjustment of capacity allocations  Functional Expertise:  5+ years of experience in IT capacity planning, technology operations, infrastructure governance, IT asset management, or resource planning   Strong understanding of capacity baselining, forecasting, utilization analysis, and scenario modelling   Experience in at least one capacity domain, such as workforce, infrastructure, software licenses, cloud services, or Managed Services   Experience in software license entitlement or compliance management, preferably covering major enterprise technology vendors   Ability to consolidate information across multiple capacity domains and translate it into management recommendations  Tools & Methods:  Experience with ServiceNow ITAM, SPM, or comparable asset and planning solutions is preferred   Familiarity with CMDB data and infrastructure monitoring, resource planning, or vendor reporting solutions   Advanced Excel and data-analysis skills Experience with Power BI or comparable reporting tools is an advantage   Knowledge of ITIL capacity and performance management principles is preferred    Stakeholder & Ways of Working:  Strong stakeholder management and coordination skills across IT, corporate functions, and external service providers   Ability to challenge inconsistent data, forecasts, and planning assumptions constructively   Structured, analytical, and data-driven approach   Ability to communicate complex capacity topics clearly and support management decision-making   High level of ownership, reliability, and attention to detail  Domain / Context:  Experience in banking, financial services, or another regulated environment is preferred   Experience in a complex multi-vendor or Managed Services environment is an advantage  Qualifications & Additional Requirements:  Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field   Fluent in Arabic and English  Ability to work across multiple IT domains in a complex transformation environment