موظف خدمة العملاءCustomer Service Officer

Responsibilities: To act as the main customer service focal point for assigned regions.  To receive RFQ’s from assigned regions and prepare quotations for APC Products as per the approved RFQ procedure. To ensure that the RFQ/Proposal log is maintained on the CS server. To receive purchase requests from internal customers and acknowledge customers for their orders with a committed delivery date after liaising with material and production planning. To ensure delivery plans and priorities of assigned BU’s are clearly transparent between BU OPS, CS and production planning. To communicate in a weekly/monthly basis to the internal customers the projected deliveries according to the MPS. Work closely with production planning, customers and other customer regions’ customer service representatives to set priorities and prepare a schedule that will deliver all customers’ needs. To conduct periodic reviews with BU’s management at predefined intervals in which delivery plans will be reconciled against outstanding orders and any challenges addressed. To ensure that all dates associated with the orders of assigned BU’s are accurate and updated timely in ORACLE and also according to the MPS. Prepare and maintain an on-time delivery (OTD) report and meet or exceed OTD target provided by management. Assist operations when customers are not pleased with the resolutions offered and provide alternatives and reach an equitable resolution. Required Skills and Qualifications: A bachelor’s degree in business administration or equivalent is required. Minimum 4 years of experience in a Customer Service, preferably role in an ESP (Electrical Submersible Pump) manufacturing and service environment.  Previous Supply Chain experience is required. Previous Oil and Gas downstream processes’ experience is preferred. Previous technical Oil and Gas industry knowledge is preferred.