Community Liason Officer

We are a developer, investor, and operator of power generation and desalinated water plants, with 90 assets in operation, construction, or advanced development across 13 countries. Lavozim yo‘riqnomasi / Job Description 1. LAVOZIM TAFSILOTLARI 1. JOB DETAILS: Lavozim: Jamoatchilik bilan aloqalar bo'yicha xodim Position: Community Liaison Officer Bo‘lim: Atrof-muhit va ijtimoiy Division: Environmental and Social Bo’lim: Atrof-muhit va ijtimoiy Department: Environmental and Social To‘g‘ridan to‘g‘ri boysunush: Ijtimoiy menejeri Direct Supervisor:  Social Impact Manager 2. LAVOZIM MAQSADLARI: 2. JOB PURPOSE: Jamoatchilik bilan aloqalar bo'yicha mas'ul xodim (JAO) ta'sirlangan manfaatdor tomonlar bilan muntazam aloqada bo'lib turadi. JAO loyiha hududi haqida bilimga ega bo'ladi va mahalliy tilda gapira oladi. Community Liaison Officer (CLO) maintains regular communication with affected stakeholders. The CLO will be knowledgeable about the project region and will be able to speak local language. 3. LAVOZIM MAJBURIYATLARI 3. KEY ACCOUNTABILITIES: • Jamoatchilik va ijtimoiy qarashlar, fikrlar va shikoyatlarni aniqlash, xabardor qilish va qayd etish hamda ularni keyingi ishlar uchun zarur xodimlarga yetkazish; • Berilgan shikoyatlar turini, shikoyat qiluvchini va har bir shikoyatning holatini kuzatib borish uchun shikoyat shikoyatlarini kuzatuvchi tizimni yaratish; • Tegishli manfaatdor tomonlarga ma'lumotni e'lon qilish va tarqatish hamda materiallarni tegishli tillarga tarjima qilish; • Shikoyat qiluvchining ma'lumot so'rashi bilan bog'liq kichik, sodda masalalarni hal qilish; • Muayyan shikoyatlarni ko'rib chiqish bo'yicha rahbariyatning boshqa a'zolaridan tushuntirish olish, masalan, Loyiha kompaniyasiga (yoki boshqa Loyiha ishtirokchilariga) muayyan shikoyatlarning mazmuni yoki ularga javob berish haqida xabar berish zarurati; • Barcha olingan tashqi shikoyatlar ushbu protsedurada batafsil bayon etilgan muddatlarda to'g'ri qayd etilishini, ko'rib chiqilishini va boshqarilishini ta'minlash; • Manfaatdor tomonlar bilan aloqalar va shikoyatlarga nisbatan muvofiqlik majburiyatlaridagi har qanday o'zgarishlardan xabardor bo'lib turish. Identifying, informing and recording public and social views, opinions & grievances and or relaying them to the necessary personnel for follow up; Setting up a grievance complaint tracker system to keep track of the type of complaints filed, the complainant and status of each complaint; Publicising & Distributing information to applicable stakeholders and translation of the material into applicable languages; Handling minor, straightforward issues such as those related to a complainants request for information; Obtaining clarification from other members of management in regard to dealing with specific grievances, such as a need to notify the Project Company (or other Project parties) in regard to the content or response to specific grievances; Ensuring all received external grievances are properly recorded, addressed and managed within the specified timelines as detailed in this procedure; Keeping up to date with any changes in compliance obligations with respect to stakeholder engagement and grievances. 4. HISOBOT VA HUJJAT AYLANISHI 4 . REPORTING AND DOCUMENT FLOW Hisobot beradi: Ijtimoiy menejer / Atrof-muhit va ijtimoiy ta'minot menejeri Quyidagilar bilan aloqalar: • Jamiyat a'zolari, mahalliy hokimiyat organlari, ijtimoiy mutaxassislar, loyiha guruhlari, pudratchilar, NNTlar Hujjatlar oqimi: • Qabul qiladi: Manfaatdor tomonlar bilan aloqa rejasi, shikoyatlar jurnali formatlari, aloqa protokollari • Yetkazib beradi: Ishtirok yozuvlari, shikoyatlar hisobotlari, jamoatchilik fikr-mulohazalari hisobotlari, yig'ilish xulosalari Reports to: Social Manager / E&S Manager Interfaces with: Community members, local authorities, social experts, project teams, contractors, NGOs Document Flow: Receives: Stakeholder Engagement Plan, grievance log formats, communication protocols Delivers: Engagement records, grievance reports, community feedback reports, meeting summaries 5. UMUMIY ISH VAZIFALARI 5. GENERAL JOB DUTIES Manfaatdor tomonlar bilan aloqalar • Doimiy aloqa va hurmatli muloqot orqali jamoat a'zolari bilan ishonchni mustahkamlang. • Loyiha ma'lumotlarini, rejalarini va muddatlarini madaniy jihatdan mos ravishda tarjima qiling va tushuntiring. • Zaif guruhlarni aniqlang va ularning maslahatlashuv va imtiyozlarga kiritilishini ta'minlang. • Mahalliy tashvishlar loyiha rahbariyatiga yetkazilishini va qaror qabul qilishda aks ettirilishini ta'minlang. Shikoyatlarni ko'rib chiqish va hujjatlashtirish • Loyihaning shikoyat mexanizmini boshqaring va ta'sirlangan shaxslarga shikoyatlarni topshirishda yordam bering. • Shikoyatlarni kuzatib boring va hisobot bering, o'z vaqtida tekshirish, hal qilish va yopishni ta'minlang. • Jamiyat bilan o'zaro munosabatlar, shikoyatlar va javoblarni batafsil bayon qiluvchi oylik hisobotlarni tayyorlang. Ijtimoiy dasturlarni qo'llab-quvvatlash • Jamiyatni rivojlantirish va turmush darajasini oshirish dasturlarining joriy etilishi va monitoringida yordam bering. • Ijtimoiy baholash yoki jamoat investitsiyalarini amalga oshiruvchi uchinchi tomon maslahatchilari yoki NNTlarni qo'llab-quvvatlang. • Pudratchilar va subpudratchilarning jamoatchilik bilan aloqalar va xulq-atvor standartlariga rioya qilishlarini ta'minlang. Muvofiqlik va hisobot berish • IFC ishlash standartlari, Ekvator tamoyillari yoki milliy talablarga muvofiqligi uchun jamoatchilik bilan aloqalar yozuvlarini saqlang. • Auditlar, monitoring missiyalari yoki investorlar hisobotlari uchun hujjatlarni tayyorlang. Stakeholder Engagement Build trust with community members through continuous engagement and respectful communication. Translate and explain project information, plans, and timelines in culturally appropriate ways. Identify vulnerable groups and ensure their inclusion in consultation and benefits. Ensure local concerns are communicated back to project leadership and reflected in decision-making. Grievance Redress & Documentation Operate the project’s grievance mechanism and support affected individuals in submitting grievances. Track and report grievances, ensuring timely investigation, resolution, and closure. Prepare monthly reports detailing community interactions, grievances, and responses. Support for Social Programs Assist with the rollout and monitoring of community development and livelihood programs. Support third-party consultants or NGOs conducting social assessments or community investments. Ensure contractors and subcontractors comply with community engagement and conduct standards. Compliance and Reporting Maintain community engagement records for compliance with IFC Performance Standards, Equator Principles, or national requirements. Prepare documentation for audits, monitoring missions, or investor reporting. MALAKA OSHIRISH 6. PROFESSIONAL DEVELOPMENT Xodim o’z malakasi va bilimlarini mustaqil ravishda ushbu yonalishda oshirishi shart: Employees are obliged to independently improve their qualifications and knowledge in the field of: MEHNAT MUHOFAZASI VA TEXNIKA XAVFSIZLIGI. YONG’IN XAVFSIZLIGI (YX). OCCUPATIONAL HEALTH AND SAFETY (OHS). FIRE SAFETY (FS). O’zbekiston Respublikasi qonunchiligi talablariga va kompaniyaFning mehnat muhofazasi va texnika xavfsizligi, yong’in xavfsizligi tizimlariga rioya qilish. MM va TX, YX xavflarni aniqlash va ularni qabul qilingan xavf darajasiga tushirish/bartaraf qilish. MM va TX, YX bo’yicha xavfli faoliyat va shart-sharoitlar haqida xabar berish, tekshirib ko’rish va tezda tuzatish. MM va TX, YX tizimini doimiy takomillashtirishga qaratilgan mehnatni muhofaza qilish bo’yicha maqsad va vazifalarni qo’llab-quvvatlash MM va TX boshqarish tizimining samaradorligini baho