Universe Manager.Decathlon View Mall

Academic Qualifications and Certification: • At least completed secondary school; diploma or higher is preferred. Experience: • Minimum 3 years customer service/retail experience. • Proven work experience as a Retail Sales Representative or similar role. • Understanding scheduling and staff level needs. • Good understanding of store operating procedures. • Knowledge of inventory management. • Knowledge in MS Office. Job Specific Skills: • Excellent customer service skills. • Good people management skills • Ability to motivate staff to work towards achieving common goals. • Familiarity with financial and customer service principles. • Strong communication skills who can make customers feel welcomed in the store. Key Responsibilities: • Support with the daily store management responsibilities. • Support in-store implementation of brand specific and generic marketing and promotion activities. • Ensure customers are served by sales team in a timely manner in line with customer service standards. • Maintain proper display of all merchandise in the sales floor and stock room. • Identify the promotional products and timely apply the necessary price adjustments. • Drive loss prevention procedures to protect company assets and properties from any form of loss including internal & external theft. • Audit and review inventory schedule including requisition and deliveries. • Review daily cash sales and reconciliation. • Complete the daily sales book and record all sales issues affecting store performance, including the KPI of the business. • Review P & L statement with Store Manager and discusses potential pain points in operations, sales and manpower. • Contribute towards enhancing sales staff performance, accomplishments and competence. • Maintain operation standards, health and safety practices and commercial aspects of the business as per company policy and procedures. • Support achieving a culture of service in the store. • Ensure that the store and staff hygiene, housekeeping & maintenance are able to create a pleasant shopping environment and uphold the Brand and Company image at all times. • Follow up on all store maintenance issues to ensure timely resolution. Dimensions: • Indirectly accountable for store’s budget, KPIs and business goals. • Contribute towards reducing in-store employee retention. Decision Making Authority: • In charge of the store when the manager is not around. • Day-to-day supervision of employees, assigning routine and non-routine tasks and assist in the schedule preparation. Problem Solving: • Respond to customer complaints and comments. Communication and Working Relationships: Internal: • Communicate sales plans and targets to store team. • Report to store manager any breach of policies or procedures. External: Positive attitude and a desire to promptly adhere to customers and to resolve potential issues or complaints