Salesforce Functional Lead - Saudi Arabia

Salesforce Functional Lead  Location: Riyadh or Jeddah, Kingdom of Saudi Arabia  At Horizontal Digital, we hold ourselves to one key belief: you're only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and create websites, apps, portals and other experiences that solve customer needs for ambitious companies in intuitive and empathetic ways. We make this standard a reality by fusing strategy, data, design and technology to arrive at solutions that set the bar higher for everyone.  We use these values to fuel superior results:  Lock Arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  Show Hustle We're not ones to sit on our hands and wait. We anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  Embrace Change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.  Elevate Empathy We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  Never Settle We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.  About the role  We're looking for a Salesforce Functional Lead based in Saudi Arabia to shape and lead the functional design of a large-scale Salesforce programme for a major enterprise client in the Kingdom.  You'll need the confidence to lead cross-functional teams, the ability to partner with other project leads, and the client advocacy skills to manage stakeholders at every level of an organisation. You'll bring a strong passion for experience strategy, experience design and digital platform development, and a track record of running substantial client projects and driving success at account level.  You'll be at your best building today's agreed solution while also making the case for tomorrow's next step. You enjoy working through the complexity that large digital programmes bring, and you inspire and motivate your team every day to do compelling, commercially successful work.  What you'll do  Client leadership  Act as Functional Lead on the engagement, making sure delivery succeeds on scope, deliverables, budget, client satisfaction, business outcomes and team engagement  Become a trusted advisor to the client, keeping communication open and guiding efforts to manage and exceed expectations  Build and sustain strategic client relationships, and run programmes that draw out and answer the client's needs  Anticipate the client's needs, concerns and input, and argue for high-ROI solutions, even where they challenge current thinking on process, systems and customers  Understand the client's business, internal dynamics, industry and competition, so you can bring the right solutions at the right time  Run the account proactively: spot opportunities, foresee risks and stay ahead of them while actively contributing account growth   Functional delivery  Align platform capabilities with business goals and strategy  Translate business requirements into functional requirements, and guide their implementation in line with business goals  Work with a multi-disciplinary team of project managers, designers, developers, architects and business experts to produce bold ideas and deliver efficiently  Contribute to deliverables such as digital roadmaps, MVP definition, feature prioritisation, requirements documentation, UX recommendations and agile delivery reviews  Train the client's team so they adopt the new system  Practice and growth  Mentor associate delivery team members  Explain Horizontal Digital's Salesforce practice capabilities, offerings and value  Contribute to practice thought leadership, offerings and innovative approaches to client solutions  Take part in practice events and training, keep your certifications current, and stay up to date with the Salesforce ecosystem and wider technology trends  Activities and deliverables  Plan and run discovery workshops covering customer journeys and business processes  Carry out current-state analysis (existing business processes, personas, journeys and channels)  Define and document the to-be state (business processes, journeys and channels), e.g. sales and service processes  Translate high-level customer journeys and business processes into Salesforce functionality  Elicit, analyse and prioritise requirements  Write and refine user stories and epics in Jira, following good Jira practice  Run working sessions, stand-ups and product/functionality demos  Plan and run UAT, including the UAT plan and documentation  Plan and deliver user training  Produce journey, flow and process diagrams, including L2 and L3 business process diagrams that add functional and implementation detail to L1 (Lucid/Docs)  Who you are  You're a CRM and digital experience enthusiast who can support a programme with complex business, UX and technical challenges, with a record of helping client and internal teams deliver digital solutions  You're flexible and handle multiple demands, shifting priorities and rapid change with confidence, persistence and calm  You see ambiguity as an opportunity, not a worry  Clients, colleagues and partners see you as trusted, empathetic and accountable  You're optimistic, positive and keen to learn, grow and develop, personally and professionally  You communicate very well in writing and in person, and can lead strategic meetings and presentations, both face to face and online  You have an entrepreneurial mindset and want to help shape Horizontal Digital's growth in the region  What you bring  Essential  8+ years of client-facing consulting or professional services experience  6+ years designing and implementing Salesforce solutions  In-depth knowledge of the key capabilities of Salesforce Sales, Service, Experience, Data and Marketing Cloud  Strong stakeholder management and communication skills, and the ability to explain scope, milestones, risk mitigation and end-state outcomes to executives and day-to-day contacts alike  In-depth experience of end-to-end digital experience design and development  Proven success designing scalable solutions with collaborative teams, and hands-on involvement in system configuration  Salesforce certification(s), with a good understanding of the product set, especially Marketing Cloud and/or Account Engagement (Pardot)  Based in, or willing to relocate to, Riyadh or Jeddah  Nice to have  Arabic language skills  Background in travel, aviation or hospitality programmes  Previous delivery experience in Saudi Arabia or the wider GCC  Bachelor's degree  Our KSA benefits include:  22 days holiday   Comprehensive medical insurance plan for employee and spouse and children   Visa for employee and spouse and children    Flexible office times and working from home twice per week   Remote working from a place of your choice for 2 weeks a year   Application Tips     To help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately.   If you're unsure how to make your CV ATS-friendly, this guide provides helpful practical tips:   https://www.myperfectresume.com/career-center/resumes/how-to/ats-friendly    This description does not list every activity, duty or responsibility required of the employee in this role. Duties, responsibilities and activities may change at any time, with or without notice.