Reception Supervisor

The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that service standards, guest engagement, and operational procedures are consistently maintained. The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts when required to maintain operational coverage 1. Reception Operations Management • Oversee the daily operations of the reception and guest welcome area within the dining hall. • Ensure guests are welcomed in a professional, friendly, and efficient manner. • Maintain high standards of guest service and ensure reception procedures are consistently followed. • Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods. • Ensure reception areas remain organized, welcoming, and professionally presented. 2. Team Leadership & Supervision • Manage and supervise the Head Hostess and Hostess / Receptionist team. • Develop staff schedules and ensure adequate reception coverage throughout operating hours. • Provide coaching, guidance, and support to ensure high standards of guest service. • Monitor staff performance and provide feedback to support continuous development. • Ensure team members maintain professional appearance and service etiquette. 3. Guest Experience Management • Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the venue. • Support the team in resolving guest inquiries, requests, or complaints in a professional manner. • Promote the dining hall concept, vendors, and ongoing events to guests. • Monitor guest feedback and identify opportunities to enhance the overall guest experience. 4. Operational Support & Shift Coverage • Support reception operations by covering reception shifts when required to maintain operational coverage. • Assist the reception team during busy service periods or high guest traffic. • Ensure service continuity in case of staff absence or operational needs. 5. Communication & Reporting • Maintain regular communication with the Operations Manager regarding guest experience, operational issues, and service improvements. • Report guest feedback, operational updates, and service observations to management. • Coordinate with floor supervisors and operational teams to ensure smooth guest service across the venue. Experience & Education – Minimum 8 years of experience in hospitality, guest relations, or reception operations – At least 5 years of experience in a supervisory or managerial role – Experience in restaurants, hotels, food halls, or large hospitality venues is preferred